Wrong GSM configuration
The most frequently asked question about camera traps concerns correct configuration. Our service will help you solve all problems related to that. When buying a new device you are welcome to try our additional offer for device configuration. This way we will be 100% sure that a camera trap you buy in our store works properly.
Data transmission module is broken
Quite an often problem with camera traps claimed is "data transmission module is broken". Below there are a few possible reasons for that:
- unregistered SIM card
- PIN security code on the SIM card
- limited network coverage
- wrong camera trap configuration
- no memory card in the device
Problem with configuration of carts from foreign operators
Configuration of camera traps with cards of foreign operators can be a little more complicated. If you have doubts how to properly configure the cards, write or call us. Our service point will also make full configuration for you for an extra charge.
PIN security code
If you forget you PIN code you will not be able neither by yourself not with the help of technical support to restore the camera trap to work. It is type of security measure which is to prevent unauthorized persons from making any changes to the settings of your camera. Therefore, we recommend to write the password down in a safe place, which will help you avoid the rare but possible situations of losing or forgetting the password.
Cracks in any the housing component
Some components of the camera trap happen to crack e.g. during transport or due to another mechanical damage. You can send your device for repair then. Our experts will repair the damaged component or replace the housing with a new one.
